Terms of Usage By AirtelUSA Inc
USER AGREEMENT (The user agrees to the Terms below)
Use of this web site is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this web site. DO NOT USE THIS WEBSITE if you do not accept all the terms and conditions stated herein and at other places (including Frequently Asked Questions, and "Detail" section of the respective prepaid phone card) on this website.
It is a federal AND state offense to purchase any product or service by fraudulent means. Products and/or services purchased on this web site shall not be used for any unlawful purpose.
Airtel USA Inc does not warrant that the service is completely error or interruption free nor does Airtel USA Inc warrant any connection to or any transmission over the Internet. Airtel USA Inc makes no representation or warranty express or implied including but not limited to any warranty of merchantability or fitness for a particular purpose or as to the quality of the call. In no event will Airtel USA Inc be liable for any indirect, special, incidental or consequential losses or damages arising in any manner from the use of any products sold on this web site
Higher rates will apply for calls completed to international cellular phones.
An additional fee of 99¢ will be deducted for every call placed from a payphone.
You can call from your Cell phone with no extra charges from Airtel USA Inc. Make sure you don't press SEND/TALK (Green) button after entering the destination number and Pound Key (#). If you have a limited minute's package on your Cell phone from your Wireless Company, you may get billed from your Wireless Company if you went over your plan minutes, and Airtel USA Inc will not be responsible for that.
In Unlimited Talk Plan the Maximum Minutes a Customer Can Use in A Month is 5000. After Completing 5000 Minutes the Customer Needs to Recharge His Account to make further Calls.
Customer is solely responsible of using the Access numbers. There will be extra charges for using 1-800 Access numbers.
All the rates on the website are calculated on the Highest Denomination of the Calling Plans.
Call details provided by customer service of the carrier about the usage of a prepaid phone are final and will be considered authentic record/proof about the usage of the plan.
All sales are final. Pins number, once issued/revealed are non refundable, non transferable and non exchangeable. Pin numbers have no cash value.
Auto Recharge is Must with Citi Talk Plan, Mobile Talk Plan and Unlimited Talk Plan.
Calling details for certain plan will be available online. Calls details will only be available for last 60 days.
Calling rates, billing increments, fees, taxes, and other charges are subject to change any time, without any further notice. Airtel USA Inc will not be responsible or liable for any change in calling rates, billing increments, fees, taxes, and other charges. In addition the Promotional duration could change any time without any prior notice.
Airtel USA Inc does not guarantee call quality or connectivity, and will not be responsible or liable for reimbursement of lost minutes or reduction in the stored value of any prepaid card. Connection to a wrong number is a valid call.
Citi Talk Plan, Mobile Talk Plan and Unlimited Talk Plan come with a Contract of 24 Months.
Service outages extending over few hours to a couple of days may occur. Airtel USA Inc will not be liable for such outages, and customers shall have no right to any refund, credit, compensation or damages from Airtel USA Inc because of service outage or any other situation arising out of service outage.
Customers will be provided with customer service number (or email address) of the card issuer, along with the phone card pins at the time of issue of pins. Customer has to contact the respective customer service for all issues relating to a specific phone card.
Customers may contact Airtel USA Inc’s customer service, if the card issuer's customer service has not addressed the problem within Terms and Conditions of sale of www.airtelusainc.com. Customer service from Airtel USA Inc is available only through electronic mail from our "Contact Us" on www.airtelusainc.com home page. Customer service from Airtel USA Inc will be available when the website (www.airtelusainc.com) is not live due to technical reasons between 06:00 AM to 1:00 AM Central Standard Time. Airtel USA Inc will not be liable for any credits, refunds, compensation or damages to customers due to non-availability of customer service during such period, which can extend up to two weeks.
Unless other specified, all rates apply to calls originating from United States of America (48 contiguous states).
Per call connection fee may be applicable on certain Calling Plans.
Monthly, bi-monthly, weekly or other maintenance fees & taxes may apply on certain Calling Plans.
Airtel USA Inc reserves the right to issue store (website) credit in lieu of credit on credit/debit card of the customer.
Extra 50¢ will be charged per transaction for American Express Credit Card.
There is a $ 2.00 fee to cancel a transaction before issue of pins. Transaction cannot be cancelled after issue of pins.
Money Back guarantee: Airtel USA Inc will refund back the remaining (un-used) balance in customer's account if he/she is not satisfied with our service. Any Balance that is 2 months or older will not be refunded.
All the accounts created with Airtel USA Inc will be valid lifelong. Airtel will not charge any service charge towards the maintainence of the active accounts. However, if any account is inactive more than 60days, then Airtel USA Inc reserves the right to reset the balance of that account to zero,though those accounts will remain active, subject to new recharge.
No Refunds: Airtel USA Inc shall not be obligated to provide any refunds for unauthorized use or deficiency in the quality or availability of telecommunications services. Buyer assumes all risks immediately upon purchase of the plan. Prepaid plans once sold are non-refundable and have no surrender value.
Bankruptcy by Carrier: Airtel USA Inc will not be liable or responsible to reimburse for loss of minutes or loss of value in prepaid phone plans if the telecommunications carrier or distributor of the prepaid phone plan declares bankruptcy.
Security Issues: This site has security measures (SSL) in place to protect the loss, misuse and alteration of the information under our control. Airtel USA Inc however shall not be responsible for the security of your data or for fraudulent use of credit card to make purchases on this web site nor shall Airtel USA Inc be obligated to make refunds or to provide any compensation where such fraudulent use occurs. Airtel USA Inc will actively cooperate with law enforcement authorities in prosecuting anyone who uses this web site or products/services sold over this web site for unlawful use..
Dispute Resolution: Dispute arising from purchase on this web site or relating to this agreement, if not settled by the parties in good faith, May at their discretion, be submitted for arbitration to American Arbitration Association (AAA) at their offices in Chicago. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Illinois, and jurisdiction shall reside with Federal and State Court in Illinois. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party.
Severability of Provisions: In the event that any section or portion of this agreement is deemed unenforceable by a judicial authority having jurisdiction over the matter, such section or portion shall be deleted form the Agreement, and the Agreement shall be enforced as if that section or portion was not a part of the Agreement in the first instance.
WARRANTY: Airtel USA Inc MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEB SITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEB SITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEB SITE. Airtel USA Inc controls this site. Airtel USA Inc reserves the right to make changes, as and when it deems necessary or appropriate, in any of the terms and conditions or any other information provided on this site.
Contacting the Web Site: If you have any questions about this web site, you may contact:
Airtel USA Inc,
3728 E Woodbine Road,
USA:Use Access Numbers
Canada: Use Access Numbers
UK: Use Access Numbers